Practical Tips for Integrating Digital Technology Into Your Ecommerce Business

Practical Tips for Integrating Digital Technology Into Your Ecommerce Business

Today’s consumers are more connected than ever before. They expect to have access to information, services, and products wherever they are, whenever they want them, and at the lowest price.

To remain competitive in today’s ecommerce market, you must integrate digital technology into all areas of your business.

Fortunately, integrating digital technology into your ecommerce business doesn’t have to be a huge hassle. In this article, we’ll take a look at several tips that will help put you on the path to success!

Create a Customer Engagement Strategy

Once you’ve got your customers’ attention, you need to get them to take action. Constructing a customer engagement strategy is all about converting your website visitors into paying customers.

Of course, you can’t expect every visitor to eventually become a customer just because you want them to. Instead, you should focus your efforts on converting the most relevant and interested visitors into paying customers.

You can do this by creating and executing a customer engagement strategy. Customer engagement strategies range from seeking email subscribers to building and nurturing a repeat buyer base.

Build Automated Marketing Campaigns

Now that you’ve got a solid customer engagement strategy in place, you can integrate digital marketing techniques and ecommerce capabilities. The key to any successful digital marketing strategy is to automate as much as you can.

This can be done through email marketing automation and lead generation campaigns. As marketing guru Neil Patel notes, automation helps you create and execute your digital marketing strategy more quickly and effectively.

Digital Tech Trends to Try Today

When it comes to digital technology, there are countless options to choose from. For ecommerce businesses, the following technologies are likely to prove particularly beneficial:

Integrate Mobile Payments

While you may already have an existing mobile app, if there isn’t an option for customers to make online payments, you’re truly missing out. Before you integrate any payment feature, always make sure to first add API authentication.

API authentication allows clients to verify their bank account and routing number instantly via ACH. What’s more, your app will work seamlessly with other mobile payment options like Swipe and Dwolla. Your customers will appreciate the convenience and ease of use that come part and parcel with a mobile payment option.

Implement Remote Work

Letting some employees work remotely is an excellent start. However, you need to take additional steps to always ensure effective communication. Collaboration is key when working remotely, so be sure to make use of a process map template.

With process mapping in place, you and your remote team will find that it’s easier than ever to work together. You’ll be more organized and productivity will increase dramatically.

Initiate Data Analysis

Data analysis can be used to further improve the processes of your organization. Here, it’s important to differentiate process mining vs. process discovery. Process discovery – which essentially creates an optimized map of what a process should look like – is a part of process mining. Moreover, Harvard Business Review explains that process mining uses data to find, validate, and improve your ecommerce business’s workflows. As a result, your entire company will benefit.

This means greater efficiency, increased sales and revenue, better risk management, and hidden opportunities. To achieve all this, you’ll need to start by finding potential data sources and mapping out a timeline. Then, you can determine key stakeholders.

Final Thoughts

Whether it’s cloud computing, digital marketing, machine learning, process mining, or any other digital technology, there’s a wealth of resources available to use. The key is finding the ones that will work best for your business and your customers. When you find the right technologies, you will notice profound improvements in your ecommerce business.

HighClick Media helps grow businesses of all shapes and sizes by implementing comprehensive marketing solutions, such as website design, paid advertising, and other creative services. Contact us today at 252.814.2150 or drop us a line here to see how we can help #elevateyourbrand!

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Guest blogger Alyssa Strickland created millennial-parents.com for all the new parents on the block. Alyssa believes the old adage that it takes a village to raise a child, but she also thinks it takes a village to raise a parent! Millennial-Parents is that village. Today’s parents can be more connected than ever and she hopes her site will enrich those connections. On Millennial-Parents, she shares tips and advice she learns through experience and from other young parents in three key areas – Education, Relationships, and Community.

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Make Your Holiday Marketing Stand Out

Make Your Holiday Marketing Stand Out

 

So, we’re seven days deep in November, but most stores have had Christmas decor and a Holiday Marketing plan in place since before Halloween! If you’re one of the ones grumbling about “premature Christmas decorating” or rolling your eyes at the sight of twinkling lights, glitter, and PURE CHRISTMAS JOY- First of all, shame on you. It’s never too early to get into the Holiday spirit! Secondly, keep reading.

In the wild world of retail, the Holiday season doesn’t wait until after Thanksgiving to kick off. In fact, it starts way earlier.

You see, Holiday marketing is really no different than everyday marketing. Your brand should not exist to sell a product. Your brand should exist to solve your customers’ problems. 

People don’t care about your business. They care about their problems. Be the solution that they’re looking for.

Consumers start Christmas shopping as soon as Fall hits- some even sooner! So to make the most out of your Holiday marketing, you need to be ready way before Black Friday rolls around.

So, do you know what it takes to get your Holiday marketing plan working in time to capitalize on the Holiday rush? I’m going to discuss how to approach your target audience and craft campaigns that show them that your brand has the solution to their problems!

Understand your audience

Like any marketing campaign, the key to a successful Holiday marketing plan is knowing what you have to offer to the audience you’re selling to. And I’m not talking about the products you’re trying to sell. I’m talking about the thing that makes your brand the most desirable: value proposition.

Are your products or services more cost-effective than your competitors’? Higher quality? Do you offer more options? Is your brand socially aware? More consistent?

An effective value proposition will:

  • Be brief and easy to understand
  • Tell others what you do
  • Allow your brand to be easily found in an online search
  • Explain how your product solves customers’ problems
  • Answer the question: “As your target customer, why should I give my business to you instead of your competitors?”

Specific value propositions attract specific consumers, so understanding what your value proposition is will help you identify your target audience.

In digital marketing, the competition is only a click, swipe, or tap away, so it’s vital that you pitch your brand to the right people in the right ways. Understanding who your value proposition attracts and why will give you the confidence to create a compelling Holiday marketing plan that consumers can’t resist.

Win them over

While knowing your unique value proposition is beneficial, Holiday marketing is an intense game, and standing out from the competition is typically more difficult during the most wonderful time of the year.

Whether it’s your needy Aunt Nancy or a stressed-out salesman, the appetite for your attention during the holidays is insatiable. And while it’s nice to be wanted, it gets exhausting.

For your brand to stand out in the midst of the madness, customers attention has to be earned, not demanded.

If you can give customers a campaign they actually enjoy, you can break through the Holiday marketing fatigue and create an experience that customers love. Try not to frustrate or overwhelm them. Create content that will warm their heart or make them laugh or smile. They’ll be grateful to your brand for evoking positive emotions and be more eager to buy from you.

Send a message that perfectly fits the needs of your target audience, and gives them an experience that will make their lives easier.

Think ahead. Build brand loyalty

In the holiday rush, it’s hard to think ahead. The nature of the season can easily attract first-time customers, which is great, no doubt, but the goal is to keep ’em coming back in the first quarter of the new year.

To build your base during the season, strive to make sure customers have a smooth experience. Often times, a spike in store traffic can also mean a spike in technical issues or customer confusion. Backtrack to last year and take note of any issues that can be solved ahead of time this year. Create a customer service plan specifically for the Christmas season.

When you take care of your customers, you’re building brand loyalty.

Another way to keep customers loyal is to invite them to connect with your website, email list, and social media channels. Post a balanced mix of engaging, entertaining, and informative content throughout the season and once the season ends. To put things simply, withstand the urge to ONLY promote in November and December. Your customers want a relationship with your brand all year long.

So, next time you walk into a store that is decked out in all things Christmas, don’t roll your eyes. Use it as a reminder that it’s time to get your butt in gear, and get to work on your Holiday marketing plan!

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Essential SEO Strategies for Small Business Owners

Essential SEO Strategies for Small Business Owners

Essential SEO Strategies for Small Business Owners

 

Search engine optimization, or SEO, can be massively beneficial for businesses of all sizes when it comes to marketing. Whether you’re looking to expand your customer base or gain an edge over your competition, there are several simple, cost-effective ways to utilize SEO. When partnered with creative brand design and social media usage, SEO can help your business gain credibility and get a foothold in your field.

In this article, we’ll take a look at a few key strategies to help boost your company’s search rankings online in order to get new customers to come to you.

 

Get Help with Your SEO

Get Help from SEO Professionals

In this age of technology, it’s essential for even the smallest businesses to have solid search rankings on Google. As more and more consumers rely on their phones for everything from driving directions to shopping, you’ll want to ensure they can easily find your business, get in touch with you, and buy products with the push of a button.

Enlisting the services of SEO professionals to help optimize your rankings in Google searches as well as on Google Maps can go a long way. The more mobile-friendly your business is, the better chance you’ll have of finding – and keeping – a larger customer base.

 

Website Accessibility

Make Sure Your Website Is Accessible

Not only is it important to give your customers lots of options when it comes to your business, but it’s also equally crucial to make your website as accessible as possible and to load it up with high-quality content. You can utilize several types of media on your site to make your business more visible in searches, from multiple links to videos. Just don’t forget to make sure all of your customers can benefit from them. Using captions, alt text (a written description of an image), and font options will help differently-abled customers easily interact with your products and marketing, among other tactics.

 

Keep Your Content Fresh with Frequent Updates

Keep Web Content Fresh with Frequent Updates

Whether you have videos, written blog posts, or photos on your site, you’ll want to ensure that your content is updated frequently. The more you refresh your content, the more traffic you’ll drive to the site – and increased traffic has a direct effect on your search engine rankings.

Every time you post something new, keep possible keywords in mind that are relevant to your customers. What would they type into Google when looking for your specific products or services? Try to keep these keywords as unique as possible on your website pages to prevent disruptions to Google’s algorithm. You can use online resources to figure out the best keywords and placement on your site, as well as tools that demonstrate how to write good content.

One important way to keep existing customers engaged with your content – and potentially convert leads into customers – is to make use of email marketing. An effective email campaign will help boost sales, keep your business in regular contact with its target audience, and directly promote your products and services. Connecting with your audience via email on a weekly basis helps balance your need to keep them engaged against the desire not to be overbearing.

 

Take Advantage of Google's SEO Tools

Take Advantage of Google’s SEO Tools

One essential online resource for small businesses is Google Analytics, which helps you track the performance of your website pages and provides lots of information about your customers, such as which social media platforms they used to find your business. Not only that, it can give you valuable insights about your competitors that could prove advantageous throughout the year. You can use these metrics as a guideline for taking your business to the next level or to learn where you could benefit from changing things up.

Becoming proficient with Google Analytics can be a daunting task for new users. Fortunately, there are many guides available online to introduce its tools to new users in order to facilitate a productive learning experience. A good guide will walk you through setting up your account, analyzing your SEO performance, and evaluating reports.

 

Final Thoughts About Essential SEO Strategies for Small Business Owners

Final Thoughts

SEO is an invaluable tool for businesses of any size, and there are many ways to utilize these tactics. Do some research on the best ways to integrate search engine optimization into your standard practices, and get help from professionals like the folks at HighClick Media who can assist you in making the most of your website, social media accounts, and overall marketing strategy.

If you need help with any of these aspects of your digital marketing, we’re happy to help you out! Drop us a line here or call us at 252.814.2150 to see how we can help #elevateyourbrand!

 

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Guest blogger Cody McBride’s love for computers stems from high school when he built his own computer. Today he is a trained IT technician and knows how the inner workings of computers can be confusing to most. He is the creator of TechDeck.info where he offers easy-to-understand, tech-related advice, and troubleshooting tips.

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Marketing to Millennials: Here’s What You Need to Know

Marketing To Millennials: Here’s What You Need To Know

Marketing professionals for small-to-medium-sized businesses should be aware that when creating messaging and content for the Millennial generation and younger, different rules apply. Marketing approaches that might have been effective in attracting the positive notice of older generations might miss the mark for Millennials – or even send the wrong message entirely. This means you may be failing to earn the interest and loyalty of the largest living generation, even if it’s not the generation that has the most buying power – yet.

Why Are Millennials Important as a Target Audience?

The short answer to this is that everyone is important. Good marketing is accessible marketing,  taking diverse needs into consideration and leaving no one out. Neglecting Millennials simply because they hold less wealth than Boomers or Gen X is problematic from several standpoints. However, from a purely pragmatic perspective, marketing that ignores Millennials is sabotaging itself.

This is partially because Millennials will come into greater buying power in the near future. It’s also because Millennials are more likely than other generations to be the primary consumers of marketing messaging since they are the most plugged in.

Here are some key considerations if you’re developing a marketing campaign with Millennials in mind:

1) Quality of Design Is Important

Older consumers may not notice if a website is poorly laid out or looks outdated. They may notice if a site is difficult to use, but they won’t necessarily be able to pinpoint why. Millennials, on the other hand – having grown up alongside a variety of developments in the digital world – are extremely savvy about what constitutes good design versus what looks cheap, tacky, or cheesy. If you’re not confident about your capacity to design for Millennials, consider enlisting the services of a professional website designer.

2) Craft Content That’s Social-Media-Worthy

Millennials and other younger consumers are probably going to come across your marketing on social media. So, you’ll want to craft content that works well across different platforms. Social-friendly content types to consider include videos (both video Stories and live streaming), testimonials, contests, and holiday-themed content. Also, make sure that your marketing content translates well to mobile devices.

3) Short-Form Content Is the Way to Go

Optimize your social media content to cater to the shorter attention spans of this generation. In many cases, Millennials simply don’t want to waste a lot of time trying to absorb marketing material, and they probably aren’t going to sit down and gaze at a lengthy video, either. Shorter snippets and brief stories are better than earnest but lengthy infomercials. Avoid using clickbait techniques in an attempt to lure Millennial consumers to go deeper into the content. These techniques are glaringly visible for what they are and are a major turn-off for this generation.

4) Make It About the Experience

Millennial consumers tend to value experiences over ownership. They’re more likely to splurge on an adventure or an excursion than on expensive material belongings. And, of course, they’re also likely to want to translate those experiences into Instagram shares. So, instead of focusing on what Millennial buyers might want to possess or purchase, emphasize how your products or services can enhance their life experiences.

5) Deliver Prompt Customer Service

Digital tools make it possible to communicate far more rapidly and effectively than we did even a decade ago, and Millennials are well-accustomed to using these tools. Consequently, they expect others to have mastered these so-called “instant gratification” tools as well. Delayed response times, particularly when it comes to customer requests or service, are likely to provoke a certain level of impatience.

6) Don’t Try to Fake Authenticity

This is a big one. A lot of the pitches that were popular in marketing campaigns directed at Gen X or Boomers come off, in the eyes of Millennials, as just that: sales pitches. This is a generation that has learned to distrust too much smoothness or fakeness and will view rehearsed sales scripts as smarmy rather than smart. In fact, Millennials are more likely than preceding generations to distrust the motives of the business itself. This is why it’s important that your marketing campaign is backed by real evidence with regard to company ethics and influence.

7) Appeal to Their Values

Millennials tend to take values and ethics seriously. Shopping, for them, is not just about satisfying individual needs or desires or getting the best deal. It’s also about making informed choices that can contribute to a better future. Unlike the “me generation,” these younger consumers are likely to think more about sustainability and the future and ask questions about the values and mission of a company.

8) Make Affordability a Selling Point

Here again, Millennials are probably going to look past the pitch and determine whether this product or service is actually a frugal choice. The generation that made thrift store shopping hip cares less about showcasing expensive brands and more about making their spending money go further. When Millennials do splurge, they’re often motivated less by the need to have what everyone else has, and more by the desire to have something unique that reflects their personal style and brand.

9) Where Millennial Audiences Hang Out

In order to reach Millennials on social media, you’ll want to make use of the major platforms such as Facebook, Twitter, and Instagram, as well as some of the newer ones like Snapchat and TikTok, where younger Millennials may be more active. Email marketing also is an effective way to reach your Millennial audience. Compared to Gen Z, Millennials tend to use a variety of platforms and don’t focus simply on those which are primarily video-oriented. Since you will need to diversify your digital marketing in order to capture broad Millennial interests, consider working with a local digital marketing agency like HighClick Media.

A good marketing strategist understands that while human nature remains relatively unchanged from one generation to the next, human trends, tastes, activities, and self-definition are very culturally relative. So, it’s important to understand the different tastes of diverse demographics, including Millennial consumers.

At HighClick Media, we’re ready, willing, and able to help with all of your digital marketing needs. Give us a call today at 252.814.2150 or drop us a line here.

About The Author:

Alyssa Strickland created millennial-parents.com for all the new parents on the block. She believes the old adage that it takes a village to raise a child, but also thinks it takes a village to raise a parent! Millennial-Parents is that village. Today’s parents can be more connected than ever, and Alyssa hopes her site will enrich those connections. On Millennial-Parents, she shares tips and advice she’s learned through experience and from other young parents in three key areas: Education, Relationships, and Community.

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